Cookie Policy

3.1 Strictly Necessary Cookies

• These cookies are essential for the Platform to function correctly and securely. Without them, core features such as page navigation, user authentication, shopping cart functionality, and security protections would not operate. These cookies do not require Your consent as they are necessary for the provision of the service You have explicitly requested.
• Authentication and session cookies: Maintain Your logged-in state, session identity, and authentication tokens across pages during a browsing session and between visits (for persistent login).
• Security cookies: Cross-Site Request Forgery (CSRF) tokens and other security mechanisms that protect Your Account and transactions against unauthorised actions, session hijacking, and replay attacks.
• Cart persistence: Store Your shopping cart contents in local storage so that items, quantities, customisations, and special instructions are retained during Your session and across page navigations.
• Load balancing and performance: Distribute traffic optimally across servers and data centres for consistent Platform performance.
• Cookie consent preference: Store Your cookie consent choices and preferences so that You are not repeatedly presented with the consent banner on subsequent visits.
• Service worker: Manage offline caching, background synchronisation, and push notification functionality for the progressive web application.

3.2 Functional Cookies

• These cookies enable enhanced functionality and personalisation features on the Platform. They may be set by the Company or by third-party providers whose services are integrated into the Platform. If You do not allow these cookies, some or all of these features may not function properly or may revert to default settings.
• Outlet and location preferences: Remember Your most recently selected raagas outlet and saved delivery addresses.
• UI preferences: Store user interface preferences such as high contrast mode, display density, and layout preferences.
• Language and region: Remember Your language and regional display preferences.

3.3 Analytics and Performance Cookies

• These cookies collect information about how visitors use the Platform — including which pages are visited most frequently, time spent on pages, navigation patterns, technical errors encountered, and traffic sources. This information is used to analyse Platform performance, identify technical issues, and improve the overall user experience. Unless otherwise stated, all analytics data is aggregated and does not identify individual Users.
• Google Analytics 4 (_ga, _ga_8G2BQB9XKP): Collects pseudonymous and aggregated usage data including pages visited, session duration, bounce rate, traffic sources, device and browser type, and approximate geographic region (country/city level). Provider: Google LLC (United States). Data retention: Up to 14 months. Privacy: policies.google.com/privacy.
• Sentry (sentry-*): Collects error logs, JavaScript exception reports, crash data, performance metrics (page load times, API response times), and application traces to help the Company identify, diagnose, and resolve technical issues. Provider: Functional Software, Inc. (United States). Data retention: 90 days. Privacy: sentry.io/privacy.

3.4 Marketing and Advertising Cookies

• These cookies are used to deliver advertisements that are relevant to You, to measure the effectiveness of advertising campaigns, to attribute conversions (e.g., an Order placed after clicking an advertisement), and to limit the number of times You see a particular advertisement. They may be set by advertising networks with the Company's permission and are only placed with Your explicit consent.
• Meta Pixel (_fbp, _fbc): Tracks conversions from Meta (Facebook and Instagram) advertisements, builds targeted audience segments for future advertising campaigns, and enables remarketing to Users who have visited the Platform. Provider: Meta Platforms, Inc. (United States). Data retention: Up to 180 days. Privacy: facebook.com/privacy/policy.
• The Company does not sell Your Personal Data to advertisers. Marketing cookies are placed on Your device only after You have provided explicit, informed consent through the cookie consent banner. You may withdraw this consent at any time (see Section 7).

5.1 Session Cookies

Session cookies are temporary cookies that exist only for the duration of Your browsing session. They are automatically deleted when You close Your browser window or tab. Session cookies are used for essential functionality such as maintaining Your authenticated state, CSRF protection, and payment processing context during a single browsing session.

5.2 Persistent Cookies

Persistent cookies remain stored on Your device for a defined period (ranging from 24 hours to 14 months, depending on the specific cookie) or until You manually delete them through Your browser settings. Persistent cookies are used to remember Your preferences, login status, consent choices, and analytics identifiers across multiple visits to the Platform.

6.1 First-Party Cookies

First-party cookies are set by the Company on the raagas.co.in domain. These cookies are used for core Platform functionality, user preferences, cart persistence, and the Company's own analytics. The Company has direct control over first-party cookies and their data.

6.2 Third-Party Cookies

Third-party cookies are set by external service providers whose services are integrated into the Platform. These third-party providers include: Google LLC (Google Analytics, Firebase Cloud Messaging), Meta Platforms, Inc. (Meta Pixel), Functional Software, Inc. (Sentry), and Cashfree Payments (payment processing). The Company does not control the cookies set by these third-party providers. For information on their cookie practices, data collection, and opt-out options, please refer to their respective privacy policies (linked in the Cookie Inventory above and in the Privacy Policy).

7.1 Cookie Consent Banner

• When You first visit the Platform (or after clearing Your cookies), a cookie consent banner is displayed prominently. The banner provides the following options:
• Accept All: Consents to all categories of cookies — strictly necessary, functional, analytics and performance, and marketing and advertising.
• Reject All: Rejects all non-essential cookies. Only strictly necessary cookies (which do not require consent) shall be placed on Your device.
• Customise: Opens a granular preference panel allowing You to individually select which categories of non-essential cookies (functional, analytics, marketing) You wish to allow or reject.
• Non-essential cookies (functional, analytics, and marketing) are NOT placed on Your device until You provide affirmative consent by clicking "Accept All" or selectively enabling specific categories through "Customise". Merely continuing to browse the Platform, scrolling, or navigating to other pages does not constitute consent for non-essential cookies. Pre-ticked checkboxes are not used, in compliance with Section 6 of the Digital Personal Data Protection Act, 2023.

7.2 Changing Your Preferences

You may change Your cookie preferences at any time by clicking the "Cookie Settings" link available in the Platform footer. This re-opens the cookie preference panel, allowing You to modify Your choices. Changes to Your preferences take effect immediately for new cookies. Existing cookies from a previously accepted category will continue to exist on Your device until they expire or You manually clear them through Your browser settings.

7.3 Browser Settings

• Most modern web browsers provide built-in controls to manage cookies. Common options available through browser settings include:
• Block all cookies or block only third-party cookies.
• Delete all existing cookies and site data.
• Set preferences for specific websites (allow or block cookies per site).
• Receive a notification or prompt before a cookie is placed on Your device.
• Note: Blocking or deleting strictly necessary cookies may significantly impair Platform functionality, including authentication, cart persistence, CSRF protection, and payment processing. The Company is not responsible for degraded functionality resulting from the User's browser cookie settings.

7.4 Mobile Device Settings

On mobile devices, You can manage tracking, advertising identifiers, and cross-app tracking permissions through Your device settings. On iOS: Settings > Privacy & Security > Tracking (toggle per-app tracking permission). On Android: Settings > Google > Ads > Opt out of Ads Personalisation (or Delete Advertising ID). Disabling advertising identifiers or app tracking limits the ability of marketing cookies and third-party advertising networks to build a profile based on Your activity across apps and websites.